At Split Jeans, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy.
- Return Policy
We provide a 3-day return policy for all purchases. If you wish to return an item, please follow these guidelines:
- Eligibility: The item must be in its original condition, unworn, unwashed, and with all tags attached.
- Return Window: Returns must be initiated within 3 days of receiving your order.
- Process: You will get the option for return in your orders, in case due to any reason you are not able to return the product from the website, you can contact us at support@splitjeans.in
- Exchange Policy
We offer a 7-day exchange policy for all purchases. If you wish to exchange an item, please follow these guidelines:
- Eligibility: The item must be in its original condition, unworn, unwashed, and with all tags attached.
- Exchange Window: Exchanges must be initiated within 7 days of receiving your order.
- Process: You will get the option for Exchange in your orders, in case due to any reason you are not able to exchange the product from the website, you can contact us at support@splitjeans.in
- Shipping Costs for Returns and Exchanges
- Online Payments: For items returned or exchanged that were purchased using online payments, the return shipping cost will be covered by Split Jeans.
- Cash on Delivery (COD): For items returned or exchanged that were purchased using COD, the shipping cost that was charged during the purchase will not be refunded.
- Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to -your original method of payment within 7-10 business days.
- Exchange Process
- Once we receive your returned item for exchange, we will inspect it and process your exchange.
- The new item will be shipped to you within 4-6 business days, and you will receive a confirmation email with tracking information.
- Non-returnable and Non-Exchangeable Items
Certain items are not eligible for return or exchange, including:
- Items that have been worn, washed, or altered
- Items without original tags and packaging
- Contact Us
If you have any questions about our return and exchange policy, please contact us at :
- Email: support@splitjeans.in
- Phone: +91 8826069997
Address: Shop no – 6281, Saluja Gali, Tank Road, Block number 6, Dev Nagar, Karol Bagh, Delhi, 110005
